FAQ

Need some answers before you purchase? We've got you covered below, or reach out to us directly in our chat support.
  • The raised edges of our CloudNest™ bed are designed to mimic the feeling of being cuddled, which helps calm anxious dogs and improve their sleep. Combined with ultra-soft materials and circular nesting design, it becomes their safe, stress-free space. Our CloudWrap™ blankets extend that comfort anywhere - sofa, crate, or car.

  • We recommend:

    • Small – under 7kg (e.g. Chihuahua, Pomeranian)
    • Medium – 7–14kg (e.g. French Bulldog, Pug)
    • Large – 14–25kg (e.g. Cocker Spaniel, Beagle)
    • Extra Large – 25kg+ (e.g. Labrador, Golden Retriever)

      If in doubt, size up - especially for dogs who like to stretch.

    Check out our size guide here for more information.

  • Yes! Both the CloudNest™ and CloudWrap™ are fully washable. The bed features a removable cover - just unzip and wash on a gentle cycle. Blankets can be washed as-is. We recommend air drying to preserve softness.

  • Yes - we ship to the UK, United States, Canada, and Australia. You’ll see available rates and shipping timeframes at checkout. Most orders arrive in 3–12 business days, depending on location.

  • Once your order is processed (usually within 24–48 hours), average delivery times are:

    AVAILABLE ON SHIPPING PAGE

    Tracking details will be emailed to you once your order ships.

  • No worries - we offer a 30-day satisfaction guarantee. If your pup isn’t loving their CloudNest™, reach out to us and we’ll help arrange a return or exchange. We’re here to make tails wag.

  • Yes! You’ll find bundle options on our product pages or collections. Bundling saves you up to 20% and helps your pup enjoy the full calming experience - from nap time to couch cuddles.

  • Absolutely. Puppies love the secure, nesting feel that mimics the litter. Senior dogs benefit from the soft support and raised edges that help them feel stable and secure - especially if they suffer from joint pain or anxiety.

  • All Coziway products use hypoallergenic, pet-safe fabrics and ultra-soft filling. The beds are crafted with breathable sherpa fleece and calming faux fur textures. No harsh chemicals or irritants - just softness and safety.

  • Yes! The CloudWrap™ is perfect for protecting sofas, lining crates, or making car rides calmer. It's soft, portable, and just as stylish as it is functional.

  • Yes - our beds and blankets make perfect gifts for dog parents. You can add a gift message at checkout, and our packaging is already beautifully presented.

  • We're always here to help. You can reach us at coziway@gmail.com or through our chat support in the bottom corner. We typically respond within 24 hours (excluding weekends).